Important Patient Announcement  (updated 20/07/2021)


The Prime Minister has confirmed that public restrictions have been significantly eased on 19th July 2021.


Under the Government's guidance "Health and care settings will continue to maintain appropriate infection prevention and control processes as necessary and this will be continually reviewed.

Guidance will be updated based on the latest clinical evidence this summer." You can find this online:


In line with the Government’s guidance, England’s Chief Dental Officer Sara Hurley has informed us that the infection prevention control measures in dentistry should continue to be followed until further notice. These are important measures from Public Health England aimed at limiting the spread of the virus in dental settings. We’re also continuing to follow NHS dentistry’s standard operating procedure which helps us make this guidance work.


This means three things for patients:

  1. If you need to come into the surgery for an appointment, please remember that social distancing remains in place in the dental practice and to wear a face covering upon entering the building
  2.  We will continue to have restrictions on leaving time between patients to ventilate rooms if we perform an aerosol generating procedure. An aerosol generating procedure (AGP) is a medical procedure that can result in the release of airborne particles (aerosols) from the respiratory tract when treating someone who is suspected or known to be suffering from an infectious agent transmitted wholly or partly by the airborne or droplet route. In dentistry, for example, this means the use of something like a high speed drill. This impacts how many patients we can fit into a working day.
  3.  We are also following the Chief Dental Officer’s advice that we should prioritise patients for treatment based on urgency and priority groups, such as those more at risk of dental disease or children.

Similar public health measures are still in place for hospitals and GP practices, too. Every dental practice is working extremely hard to provide care to our patients within the restrictions and guidance to ensure it’s safe to visit the dentist.



Our Practice has always maintained the highest, up-to-date cross infection control protocols. However, in light of the Covid-19 Pandemic, we have instituted additional equipment, guidelines,training and protocols to ensure when you receive care, it is both safe and comfortable for patients and staff.

This will mean a reduction in the number of patients we can see each day due to enhanced measures we must take to maintain safety.


Please do not come to the practice if you have not booked an appointment in advance as we are unable to see "walk-ins" at the moment.


We thank you for your support and we look forward to seeing you soon in an environment that is safe for everyone in these difficult times.


Dr. Matthias Schmidt

Dr. Sarita Kershaw



Surrey Quays Dental Practice







Should you have an emergency (pain, swelling, bleeding and deterioration of your health), please contact the practice. You will be triage over the phone by one of our dentists.


Due to these unprecedented times our phone-lines might be busier than usual, if you are unable to reach us over the phone, please email us.


You may see some changes when you have your next appointment. We made these changes to help protect our patients and staff.



For example:


·    Our practice will communicate with you beforehand to ask some screening questions. You will be asked those same questions again at your appointment

·    ONLY attend if you do NOT have any symptoms of Covid-19 and are not self-isolating due to you or a member of your family having symptoms, have been tested + for Covid19 or due to being contacted by NHS Track and Trace and being advised to self-isolate.

·    We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed

·    We no longer offer magazines or patient information leaflets until further notice,since those items are difficult to clean and disinfect

·    Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.




We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.



How You can help when you have an appointment:


•   If you have provided us your with your email address and are happy for us to securely email you over the practice forms prior to your apointment, we will do so and you can complete the forms in the comfort of your home. If you haven't provided us with your email address or wish not to opt for the remote forms, then please download a new Medical History Form and NHS PR-form from our Covid-19 Website. It is important, that you complete the forms before you attend your appointment. (download Medical History and NHS PR-Form for NHS Treatment)

•   With the exception of children and patients with carers, patients should come alone

•   Please do come without unnecessary items (e.g.bags, laptops, ..)

•   Please bring your own pen (if possible)

•   A distance of at least 2 meters must be observed if another patient is present in the dental practice

•   Payment should be made by card where possible

•   Staff will not shake your hand

•   the toilet is currently out of order 

•   If you show symptoms following appointment booking,you should contact the practice by phone

•    Please do not arrive without an appointment

•    Please do not arrive early to the practice. If necessary, you should wait outside the practice and call us on 02072317912 as the door will be locked, as the weather gets worse this winter, and people continue to be asked to wait outside dental surgeries, please bring an unmbrella

•    Wear a facial covering (mask)

•    Before entering the practice your temperature will be recorded using a contactless thermometer. 

•    Please ensure we have your updated mobile number and email address for any future communication.This is the quickest and most environmentally friendly way for us to communicate with you.



Please do not hesitate to contact us and we would be more than happy to help in whatever way we can. 

Thank you for your understanding and patients.



Surrey Quays Dental Practice - Team



              (subject to constant review and guidance)

Do you have any questions regarding your oral health that need answering? Please have a look at the link, there you’ll find the most frequently asked questions.

Please find advise from the British Dental Organisation (BDA) for patients published on their website, please follow the link below.

For latest updated and advise, please also follow us on Social Media under "Surrey Quays Dental Practice"

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